Providing your feedback
If issues arise during a hospital stay it's best to contact our on-site teams who will do their best to resolve them.
We have a Patient Advice and Liaison Service (PALS) in Morriston and Singleton hospitals and a Patient Experience and Advice Service (PEAS) in Neath Port Talbot Hospital.
These teams work alongside hospital colleagues to provide patients, their friends and families with support, guidance and impartial advice.
They will listen to any concerns, suggestions, and queries you may have about our services and act on that feedback to make improvements.
Concerns, suggestions or queries may be made through the medium of Welsh; in person, in writing or by telephone. Any Concerns, suggestions or queries made in Welsh will not be treated less favourably than those made in English.
Morriston Hospital PALS Team are available on 01792 531275 or by email at SBU.MorristonPALS@wales.nhs.uk
Singleton Hospital PALS Team are available on 01792 205666, ask for extension 37517 or 37518, or by email at SBU.palsteamsingleton@wales.nhs.uk
Neath Port Talbot Hospital PEAS Team are available on 01639 684666 or by email at SBU.patientexperiencenpt@wales.nhs.uk
You can also write to: PEAS, Neath Port Talbot Hospital, Baglan Moors, Port Talbot, SA12 7BX.
Family and friends surveys
Please see below a number of different links to surveys, where you can give us your feedback or make a suggestion about how we could improve.
Follow this link for the Friends and Family Survey for hospital appointments and stays. (You can select your preferred language on the survey. English, Welsh and British Sign Language (BSL) is available)
Follow this link for the All Wales Survey.
Follow this link for the Audiology feedback survey.
Follow this link for the Paediatric Audiology feedback survey.
Follow this link for the Maternity feedback survey.
Follow this link for the Endoscopy feedback survey.
Follow this link for the Ophthalmology Feedback Survey.
If you have any queries please email: patient.experience@wales.nhs.uk
Follow this link to read the Patient Experience Privacy Policy.
Follow this link to read the Staff Privacy Notice - COVID-19 Survey.
Let's Talk
We will make sure we care for you and your loved ones, all the time, in all our communities and hospital. We will work with you, our patients, families, carers and communities so that we always put our patients first. We want to keep improving so that we are at our best for everyone. Please let us know how we are caring for you, your loved ones or if there are things we need to do better.
If you want to give us general feedback, good or bad, you can use Let's Talk to contact us in a range of different ways.
Email us at: SBU.LetsTalk@wales.nhs.uk
Leave a voicemail: 01639 684440
Text: 07903591196
If you are at a hospital, you can complete a survey on your smartphone or tablet via our free public WiFi service ‘The Cloud’.
Or you can email the Feedback team directly on: SBU.Complaints@wales.nhs.uk
Follow this link to view the Let's Talk poster as a Word document.
Please provide us with the full name and address of the patient the feedback relates to, along with a contact telephone number for the patient or someone nominated to speak on their behalf.
GMC
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.