Llais - your voice in health and social care
If you need to raise a concern about an NHS or social care service, you can talk to Llais. Their trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
They will help you raise your concern and:
- Support you to make a complaint about a service, care or treatment provided or paid for by the NHS or local authority.
- Support you to make a complaint on someone else’s behalf, including if someone has died.
- Listen to your concerns.
- Put you in touch with other organisations if we think that someone else can also help.
- Answer questions about the process and explain your options.
- Provide a step-by-step guide to the process and offer some tips.
Get in touch with your local Llais team on 01639 683490 or e-mail them at nptandswansea.enquiries@llaiscymru.org and one of the team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Please note that they do not provide advocacy services directly to children and young people about social care services (children's services). But they can help children and young people with their concerns about NHS care.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.