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Face masks: Due to the sharp rise in Covid-19 infections in our communities and on our wards, we require that all staff, patients and visitors wear face masks in all clinical and public areas, in all health and care settings, unless exempt.

Outpatient Clinics

COVID-19 Updates

COVID-19 VISITING UPDATE: Please note our rules regarding hospital visits have changed. For the latest guidance on our visiting regulations, please visit this page. 

Outpatient appointment information

Your outpatient appointment

The Covid-19 pandemic significantly impacted on the health board’s capacity to deliver outpatient appointments. As a result, we implemented a number of new ways of undertaking outpatient consultations, including telephone and video consultations. These methods of delivery have been extremely successful and will be continuing, with face-to-face appointments only offered where appropriate. We are also working closely with our colleagues in primary care to deliver the care you need closer to your home.

We are actively encouraging self-care and will only ask you to attend a hospital setting for a face-to-face appointment when it is absolutely necessary. When we do this your appointment could take place in any of our hospital sites; you will be offered the appointment which enables you the quickest access to the care you need. If you decide you would prefer to wait for an appointment at a hospital closer to your home, or would prefer to be seen on a face-to-face basis rather than virtually, your wait may be extended.

Please be aware that you will be seen by the most appropriate health care professional for your condition, this will not always be a consultant.

What if I can’t attend my appointment?

If you no longer require your appointment it is important that you let us know, in order for us to reallocate your appointment slot to another patient. Each year in Swansea Bay hospitals, approximately 60,000 appointments are wasted due to patients not attending, that is the equivalent of filling the Swansea.com stadium three times over. Contact details for outpatient booking areas are at the bottom of this page.

If you are unavailable for a period of time, we will update your records accordingly, but please note this may affect the length of time you wait.

Text message reminders and waiting list validation

During your time waiting for an appointment, we may periodically contact you to ensure you still require your appointment and to check that all of your contact details are up to date. This may be in the form of a text message or a letter. Please read the correspondence carefully and where asked to respond, please do so promptly as, in some cases, not responding could result in you being removed from the waiting list.

Once you have been allocated an appointment, you may receive a text message reminder for this appointment before it takes place.

Contact details

Main Outpatient booking department – 01792 583700 (email sbu.appointmentoffice@wales.nhs.uk)

Podiatry – 0300 3000024

Singleton Audiology – 01792 285270

Swansea Physio Direct – 01792 487453

Sexual Health – 0300 5550279

Continence Service – 01792 532424

Transport for patients needing to get to non-emergency appointments who have a specific medical need

The Welsh Ambulance Services NHS Trust provide a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non eligible, there is an Alternative Transport Team that can discuss transport options in your area.

You could be eligible for hospital transport if:

  • You are receiving regular dialysis or cancer treatment; 
  • You require a stretcher for the journey; 
  • You require oxygen for the journey;
  • You need to travel in your own wheelchair;
  • You are unable to walk without continual support;
  • You are unable to use public transport because you have a medical condition that would compromise your dignity;
  • You have severe communication difficulties or;
  • You will experience side effects as a result of the treatment for your condition.

Cancelling transport

Up to 100,000, Non-Emergency Patient Transport journeys every year result in the patient not travelling or not being at the collection point when our crews arrive. Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

If you are eligible and book transport but need to cancel a booking, please call 0300 123 2303 or visit the Welsh Ambulance Service website. Follow this link to the Welsh Ambulance Service website for more information.

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Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.