Audiology feedback

We encourage patients and families to engage with the service through participation with the patient forum. Each of the two localities, Swansea and Neath Port Talbot, hold regular consultations with patient representatives and other agencies. If you are a regular hearing aid user and would like an opportunity to voice your opinion and work with the Audiology Department to develop patient services, please contact:

Joint Health Board Wide Meetings:

Mr Paul Stokes

Telephone: 01639 862276

Text: 07875 575842

Email: Audiology.NPT@Wales.nhs.uk

Swansea:

Mr Steven Pascoe

Telephone: 01792 285270

Text: 07791 442214

Email: Audiology.Singleton@Wales.nhs.uk

Neath Port Talbot:

Mr Alan Gibbon

Telephone: 01639 862667

Text: 07875 575842

Email: Audiology.NPT@Wales.nhs.uk  

Patient Experience Survey

The Audiology Department values your feedback. Hearing about your experiences helps us to improve our service for patients and families. You can complete our Patient Experience Survey (PES) by scanning the QR code below and follow the instructions. You can access the survey in Welsh, English or BSL.

Go here to complete the Audiology patient experience survey. 

General Feedback

If you would prefer to share a compliment, suggestion, or concern in another way, you can contact us using the details below.

Telephone: 01792 285270

Opening hours: Monday - Friday 08:45am to 12:30pm and 13:30pm to 16:30pm.

SMS Text message: (Standard network charges will apply when texting)

07791 442214 (Singleton enquiries)

07875 575842 (NPTH enquiries)

Email: SBU.Audiology@wales.nhs.uk (Audiology enquiries)

Young People Transitioning to Adult Services

If you are a younger person who is transitioning from the Paediatric Audiology Service to the Adult Audiology Service, you can give your opinions by completing the paediatric transition survey. 

Go here to complete the paediatric transition survey.

Pre-school Patient Feedback (Parents and Guardians)

We invite parents and guardians of pre-school children to share their audiology experiences. 

Go here to complete the pre-school patient feedback survey.

Further Feedback Options

Go here to visit the complaints, compliments and feedback page of the SBUHB website.