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Audiology Survey results - Sway Road Practice April/ May 2025

Results

Overall, you said our service was:

90% Very Good!

10% Good

Additional comments

  • “Much easier to park and didn’t have to wait to be seen”
  • “Helpful and friendly Audiologist that gave clear information and advice”
  • “Polite and friendly staff”
  • “I had a very good experience; staff were very informative”

Areas of improvement

  • “We would prefer our family to be seen at the same time, rather than having separate appointments every six months”

Service comment: “We are required to offer appointments within certain time scales to meet quality standards. However, we are happy to discuss extended review periods with families”.

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.