Swansea Bay Waiting Well Service
The Swansea Bay Waiting Well Service team supports people waiting for treatment or surgery. The team offers support and advice over the telephone to help people make informed decisions about their health and care.
Its aim is to help people both maintain and improve their health, reduce the risk of them having their operation postponed, and to have better outcomes when they are awaiting and recovering from their surgery or treatment.
The team’s trained staff call patients and offer wellbeing support to prepare them for their upcoming surgery and recovery. It can:
- Offer a single point of contact and provide support and advice on managing your health, and keeping healthy
- Will discuss what matters to you and signpost referrals to other health care and community-based services
- Will review your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence and support you to take control over your condition whilst waiting
- Provide reassurance and advice on what you can do if your symptoms deteriorate
Please note: At present this new service is only making outgoing calls to patients, and not taking incoming calls.
If you are waiting for treatment, you can also visit our Waiting Well webpages for a wide range of information and advice about how to keep as fit and healthy as possible ahead of your treatment or operation. Go here to view our Waiting Well online information.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.