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Response from Swansea Bay UHB following Llais report

Swansea Bay University Health Board

Please see the Swansea Bay University Health Board response below, following the publication of the Llais report, "Having a baby in Neath Port Talbot and Swansea",  published on 13th May 2025. To read a copy of the Llais report, please go here to the Llais website.

Jan Williams, Swansea Bay UHB Chair said: “We are grateful to Llais for this report and do not underestimate how difficult it will have been for individuals who have had a negative experience of our services to re-live that whilst contributing.  That’s why we would like to once again apologise to and acknowledge the trauma and stress suffered by individuals with a poor experience or adverse outcomes.  We also welcome the report’s equal balance with the good examples of care and experience, and agree that we need these to be much more consistent.”

Abi Harris, Swansea Bay UHB CEO added: “We are completely focused on strengthening our services and the Llais report recognises many of the improvements that have been made.   The Independent Review of our maternity and neonatal services is imminent and the final report will be published by the end of July.

"Llais has shared its findings with the Independent Review and these will be taken into account alongside a range of other inputs, including from service users via the Review’s own engagement activities but also as a result of detailed clinical reviews undertaken by independent clinicians and the review of a raft of data on the services.

"We will respond fully to all the recommendations of all these important reports together and ensure we learn and act on them.  As the Llais report shows, we are making improvements and investments in quality, services, staffing and how we listen to and act on what people tell us about their care and experience.” 

Any individual with concerns about their past, current or future care, can get in touch via SBU.MaternityEnquiries@wales.nhs.uk  or by telephoning 01639 683316.  The inbox and telephone line are manned Mon-Friday 8.30 -5pm.

 

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

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