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Face masks and social distancing: Due to the rising prevalence of COVID-19 in our communities, we strongly encourage healthcare staff and visitors to wear a face covering in all of our settings, particularly in clinical areas and those with high footfall. Please exercise a common-sense approach and personal responsibility to help us reduce the impact of COVID-19 on our patients, workforce and services. In addition to wearing a face covering, it is important to continue to maintain social distancing where possible. Thank you for your continued support and co-operation at this time. We continue to regularly review our advice based on prevalence in our communities and our hospitals.

Out Patient Factsheet

An overview of the outpatients waiting area in Morriston Hospital.

Outpatient clinics suspended

Please go to our main coronavirus page for more information.

Transport for patients needing to get to Non-Emergency appointments who have a specific medical need

The Welsh Ambulance Services NHS Trust provide a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non eligible, there is an Alternative Transport Team that can discuss transport options in your area.

You could be eligible for hospital transport if;

  • You are receiving regular dialysis or cancer treatment; 
  • You require a stretcher for the journey; 
  • You require oxygen for the journey; 
  • You need to travel in your own wheelchair; 
  • You are unable to walk without continual support; 
  • You are unable to use public transport because you have a medical condition that would compromise your dignity; 
  • You have severe communication difficulties or; 
  • You will experience side effects as a result of the treatment for your condition.

Cancelling Transport

Up to 100,000, Non-Emergency Patient Transport journeys every year result in the patient not travelling or not being at the collection point when our crews arrive.  Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

If you are eligible and book transport but need to cancel a booking, please call the number below or visit their website.

For more information please visit www.ambulance.wales.nhs.uk or call 0300 123 2303

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Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.