You said we did

Your feedback is essential in driving improvement. You shared your thoughts, and we took action to make meaningful changes. Here’s how we responded to what you told us.

‘You said’

Just back from an immunotherapy session at Singleton Hospital. While the staff were brilliant, the new reclining chairs are terrible - causing poor circulation, backache, and discomfort even after an hour. People are already unwell with cancer and suffering the rigours of chemo, they do not need this.

‘We did’

We've received your concern about the chemotherapy chairs - sorry you have found these so uncomfortable. The company is keen to speak with you directly and welcome a chat with you. They will visit the department to speak with staff and patients and provide a lumbar support cushion for the chairs. Thank you for bringing this to our attention so we can continue to make improvements for all our patients.

‘You said’

I attended the 'new' centre (Neath Port Talbot Trauma & Orthopaedics (Pre-Assessment Unit)) yesterday for an appointment and couldn't get in! Being on 2 crutches I was not able to open the heavy manual doors that have been installed. Receptionist had to open them for me. As the centre caters for primarily patients with mobility issues, who may be using sticks/crutches/wheelchairs, why isn't there automatic doors?  

‘We did’

Linked with Site Management & Capital Planning colleagues. Work has now been completed to install automatic doors to the new unit.

‘You said’

Patient enquiring how to dispose of surplus activities of daily living (ADL) equipment still being stored at home.

‘We did’ 

Provided contact number for the Joint Equipment Stores who will arrange collection.