We know waits in the Emergency Department (A&E) are frustrating.
But abusing any of our staff as a result is not acceptable.
Our reception staff in particular have experienced a rise in verbal abuse, which is very upsetting. This must stop.
Shouting at them will not get you or your loved one seen any quicker.
EDs (A&Es) across Wales are busy this summer and Morriston Hospital is no different.
We are all seeing a general rise in the number of patients, many of whom are sicker and come in by ambulance.
We must prioritise these very ill and injured patients, so it’s unfortunate but inevitable that if you or a loved one are seeking treatment for a less serious issue it may be some time before our staff get to you.
Sometimes you or a loved one may also have to wait in ED to be seen by someone from a specialty team such as a surgeon. Again, this can be frustrating but ED staff have no control over how long you’ll have to wait.
For our part, we are continuously looking at ways to improve the service we provide for those who need to be admitted to hospital and to reduce unnecessary admissions.
You can help us by only coming to ED if it’s an emergency. Good alternatives to ED include:
So, help us to help you. Be kind and let’s stamp out abuse.