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About the quality of our services

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We are committed to making information about the quality and safety of our services continuously available to you. We collect, monitor, and publish key data on an ongoing basis. 

This means you can easily access up‑to‑date insights about how we are performing, how we are improving, and how we are delivering safe, effective care. By being open and transparent, we aim to build trust, support learning, and empower people to understand the quality of services they receive. Below, you will find links to each of these areas, helping you explore our data in more detail.

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Annual Quality Reports

Find our latest Annual Quality Reports on this webpage

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Our Board Business

Official public documents and information from Swansea Bay University Health Board.

Mortality Information

Access detailed data on mortality rates and other important health indicators for the population cared for by our health board.

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Reducing Infections

We work hard to reduce infection risks and keep patients safe. 

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Quality and Performance

Go here for quality and performance audits, reports and reviews carried out by the health board and external organisations.

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Complaints, Compliments and Feedback

We value all feedback, good or bad. Go here to find out how to make a complaint or provide other feedback.

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Quality and Safety Committee Papers

Our Quality and Safety Committee papers include reports, updates and key governance information.

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Waiting time information

For information about first outpatient waiting times information, go to this page.

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Welsh Language

Swansea Bay University Health Board is fully committed to providing a bilingual service and information for all service users. 

Mental Health services and support

Find out more about the range of mental health services we provide.

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Our hospital and community services

Learn more about the care we provide in our hospitals and our communities

Want to know more?

Please get in touch, and let us know:

  • What do you want to know about the quality and safety of our care?
  • How do you want us to provide this information?

Please tell us how we can improve this page and the information we share with you. You can do this by emailing - SBU.QSIP@wales.nhs.uk

Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.

We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.