We are very grateful for the volunteers that work with the audiology department to provide a convenient way to access to basic hearing aid maintenance and advice.
You can visit our drop-in sessions listed below, no appointment needed:
If the hearing aid doesn’t seem to be working, or you are not hearing well, try the following advice:
If your hearing aid is whistling, squealing or buzzing when you are wearing it:
Quite often the hearing aid(s) appear to be faulty because some of the accessories need to be changed (e.g. tubing). Many people are able to do this themselves.
Here we have listed links to guides on replacing the tubes for your hearing aid(s):
Please note these are third party websites and we are not responsible for the content.
If you need a hearing aid maintenance/ repair, you can post it to your local department and we will service/repair it and post it back. Please ensure correct postage is used as incorrect postage could lead to long delays. Royal Mail may charge you the cost of a small parcel to post your hearing aid/s. Please seek advice at your local post office if unsure. You should include your details (name, address, telephone number and a brief description of the problems you are experiencing) and any other information you think will be useful to us.
Audiology Department
Singleton Hospital
Sketty Lane
Swansea
SA2 8QA
Audiology Department
Neath Port Talbot Hospital
Baglan Way
Port Talbot
SA12 7BX
We aim to repair your hearing aid(s) and post it/ them back to you on the same day it is received.
This daily service is running for the foreseeable future.
If you are a keyworker/ health worker or you would come to harm without your devices, please contact us.
Follow this link to our Audiology home page for our contact details.
Your hearing aids remain the property of the NHS.
There is a charge for lost aids, and for damage which is caused by misuse or poor care, which is currently £65 but may change in the future.
An exemption to the charge exists for patients who;
Please contact us if you have lost or damaged your hearing aid(s) so that we can arrange for a replacement. The quickest way to pay the charge is by credit or debit card over the phone but please ask for alternatives if this is not possible. There is an appeals process if you feel that you should not pay the charge. Please ask a member of staff for information on how to appeal if required.
Picture of drop off box at the Enquires desk, at Singleton Hospital, main outpatient’s entrance.
At Singleton Hospital, you can drop your hearing aid/s into our red post box situated at the volunteer desk at the main entrance. Please ensure the hearing aid/s are in a sealed envelope with your name, address, telephone number and a brief description of the problems you are experiencing. If the hearing aid/s are dropped off before 12:00 Mon-Fri, we will aim to repair them the same day and contact you to arrange collection.
Picture of drop off box at the volunteer desk, at Neath Port Talbot Hospital.
You can drop the hearing aid/s into our red post box outside the Audiology Department at Neath Port Talbot Hospital. Please ensure the hearing aid/s are in a sealed envelope with your name, address, telephone number and a brief description of the problems you are experiencing. If the hearing aid/s are dropped off before 12:00 Mon-Thurs, we will aim to repair them and contact you to arrange collection within 24 hours.
The Audiology Department is recruiting to our team of volunteers to provide help and advice to hearing aid users in the Neath, Port Talbot and Swansea areas. We are looking for friendly, caring individuals with reasonable vision and manual dexterity.
All our volunteers are provided with full training and support.
If you are interested, please contact Sulaiman Ali or Hannah Hughes, Audiologists by phone on (01792) 285270 or by email to:
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.