Welsh Language
Swansea Bay University Health Board is fully committed to providing a bilingual service and information for all service users. Wherever possible, service users should have their treatment and care conducted in the language of their choice.
The Welsh Language Services Team promotes the use of Welsh and supports the Health Board in operating bilingually. Our work includes supporting departments to develop Welsh medium services, providing a translation service and ensuring that the Health Board is compliant with the Welsh Language Standards.
The Welsh Language Standards have replaced the Welsh Language Scheme
Follow this link to view the Welsh Language Standards Regulations
Follow this link to view the Compliance Notice - Section 44 Welsh Language (Wales) Measure 2011
Welsh Language Standards
The Welsh Language Standards are a set of statutory requirements which are relevant to the Health Board. They state clearly our responsibilities to provide bilingual services to patients and the public.
There are a 121 Standards in all, split into 4 main areas of compliance.
Service Delivery Standards
These standards state the specific requirements on the Health Board when dealing with the public. Including when we deal with correspondence, telephone calls, meetings, events and external communication channels.
Policy Making Standards
These Standards state what we should consider when developing any new policy, protocol or scheme.
Operational Standards
These state how we use the Welsh Language within internal processes.
Record Keeping Standards
These relate to our evidence in complying with the Standards.
Everyone who works for the Health Board is responsible for complying with the Standards.
Follow this link to view the Welsh Language Annual Report 2019-2020
Follow this link to view the Welsh Language Annual Report 2020-2021
Follow this link to view the Welsh Language Annual Report 2021-2022
Follow this link to view the Welsh Language Annual Report 2022-2023
Follow this link to view the Welsh Language Annual Report 2023-2024
Clinical Consultations
We are required to publish a 5-year plan outlining how we will increase our ability to offer to carry out clinical consultations in Welsh. Our plan for the period December 2024 – November 2029 has now been published and is available to view here.
Follow this link to view our Accessing Healthcare in Welsh 5 Year Implementation Plan.
For further information, please contact:
Welsh Language Services Team, Headquarters, Swansea Bay Health Board, One Talbot Gateway, Port Talbot, SA12 7BR.
Rydym yn croesawu gohebiaeth a galwadau ffôn yn y Gymraeg neu'r Saesneg. Atebir gohebiaeth Gymraeg yn y Gymraeg, ac ni fydd hyn yn arwain at oedi. Mae’r dudalen hon ar gael yn Gymraeg drwy bwyso’r botwm ar y dde ar frig y dudalen.
We welcome correspondence and telephone calls in Welsh or English. Welsh language correspondence will be replied to in Welsh, and this will not lead to a delay. This page is available in Welsh by clicking ‘Cymraeg’ at the top right of this page.